Do you have a small business that gets a high volume of calls daily? If yes, then the need to get a call answering service should be important to you. A call answering service, as the name implies, allows your business to answer calls on behalf of you. You just have to contact a call answering service platform and inform them of your desire. If you’re wondering about the best call answering service to go for your business, you have come to the right place. In this article, you will be reading about the best call-answering service for your small business. Let’s check them out:
Best Answering Services For Small Businesses
Here are some of the best answering services that you should go for your small business:
Specialty Answering Service
Specialty Answering Service stands out for the expertise that is possessed by its staff in answering calls from businesses across different industries. They offer round-the-clock service and calls to your business using Specialty Answering Services are answered on time and professionally. They know how professional and demanding your business should be, so Specialty Answering Services are there to ensure that they give you reliable services.
If you go for Specialty Answering Services, you get to enjoy the first 14 days free with no fee attached. In addition, if at any time you feel unsatisfied with this call service, you can stop at any time. This is because no contract are signed when you use this call service. So, you’re the boss, choose what you want to go for.
PATLive
PATLive offers a professional customer support system and reliable phone call service. It is one of the best phone answering services you can find online for your business. With PATLive, you can also use automated answering for your business. This would be efficient when there is a large volume of customers calling your business lines every day. It would direct these customers on DIY steps to help them cope.
The drawback of PATLive is that the cost of signing up is quite high compared to other similar call-answering services. There are also no IVR channels connected with PATLive call answering services.
MAP Communication
MAP Communication ensures that its staff undergo rigorous training to ensure that professionalism is on a high level. MAP Communication offers services such as virtual reception, call answering, and call centers. You can also adopt a custom scripting of calls using MAP communications.
The demerit of using MAP communications is that they charge higher when there are holidays. Also, there is a notable lack of a live chat feature on MAP Communication. These are just some of the common drawbacks of MAP Communication call answering service.
AnswerConnect
AnswerConnect is a reputable call-answering organization that helps businesses get professional services on call from potential clients. The live call answering is where the strength of AnswerConnect lies. Along with that, for every call, AnswerConnect gives you a detailed recording for you to track the performance.
The drawback of AnswerConnect is that you are not always eligible for free trials on the platform. In addition, AnswerConnect is on the high side when it comes to cost.
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Davinci
Davinci handles almost all the forms of call answering which may include conference call answering, and live calls. With Davinci, you can get answers to customized call flows after each call period. Along with that, the auto call answering is customized to provide jingles and greetings to customers.
The drawbacks to Davinci are that they may have shady pricy plans and also appear to have an outdated-looking app. Davinci is a nice app but the drawbacks can be too significant to ignore.
FAQs
What is the average cost of an answering service?
The average cost of an answering service may range between $0.75 – $1.50 per minute. Although this may be subject to additional costs because of upgraded features and customization.
What is the best virtual assistant phone answering service?
The best virtual assistant phone answering services include AnswerConnect, Specialty Answering Service, Davinci, and PATLive.
How do I start a small answering service?
To start a small answering service, follow these steps:
Step 1. Know your target market
Step 2. Choose a location you want to explore
Step 3. Arrange a meeting with your telephone provider to discuss your plan.
Step 4. Register your business with the appropriate bodies.
Step 5. Get virtual numbers.
Conclusion
This article has helped help you see the best call answering service for your business. However, remember that in selecting a reputable call answering service that emphasizes live call answering. This would be helpful in your business in the long run!
